Terms of Service & Privacy

    Thank you for choosing to shop at Dragon Divide! By accessing or using our website, you agree to the following terms and conditions ("Terms of Service"). Please read these Terms of Service carefully before using our website.

    1. Introduction

    Welcome to Dragon Divide, an ecommerce shop offering a variety of products for sale. These Terms of Service apply to all users of the Dragon Divide website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    1. Acceptance of Terms

    By accessing or using the Dragon Divide website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions contained in these Terms of Service, you may not access or use the Dragon Divide website.

    1. Modification of Terms of Service

    We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

    1. Shipping & Return Policy

    All orders will be shipped out within 48 hours upon receipt of payment and availability of shipping service. Shipping costs and estimated delivery times are provided prior to final check-out.

    At Dragon Divide, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it for a full refund within 14 days of receiving the item. Returned items must be in their original condition, including packaging and all accessories.

    Please note that certain items are non-refundable, including but not limited to:

    • Custom or personalized items
    • Digital products
    • Items on clearance or sale
    • Unique items, such as animation cels and other artwork assets

    To initiate a return, please contact our customer service team at orders@dragondivide.com. Our team will provide you with instructions on how to proceed with the return.

    Customers have the responsibility of verifying their shipping information prior to checkout. In the event the product is shipped to an incorrect address, we will make an attempt to work with the shipping vendor to redeliver but will not be responsible for loss or damages in such an event.

    1. Disclaimer of Warranties; Limitation of Liability

    We do not guarantee, represent or warrant that your use of our website will be uninterrupted or error-free.

    We will not be liable for any loss or damage arising from the use of the Dragon Divide website.

    1. Governing Law

    These terms and conditions are governed by and construed in accordance with the laws of your state and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

    1. Privacy Policy

    We value the privacy of our users and have implemented measures to protect the personal information that you share with us. Our privacy policy explains how we collect, use, and share information about you when you use our website.

    By using the Dragon Divide website, you agree to the collection, use, and sharing of your personal information as described in our privacy policy. We encourage you to read our privacy policy carefully and to contact us if you have any questions.

    7.1 Information We Collect

    We may collect the following information about you when you use our website:

    • Personal information, such as your name, email address, and phone number, that you provide to us when you create an account, place an order, or contact us.
    • Transaction and billing information, such as your credit card number and billing address, that you provide to us when you make a purchase.
    • Information about your device, such as your IP address, browser type, and operating system, that is automatically collected when you access our website.

    7.2 How We Use Your Information

    We use the information we collect about you to:

    • Process and fulfill your orders.
    • Communicate with you about your account, orders, and returns.
    • Respond to your customer service inquiries.
    • Improve the content and functionality of our website.
    • Personalize your experience on our website.
    • Administer promotions, contests, and surveys.

    7.3 Sharing Your Information

    We may share your information with third parties for the following purposes:

    • To fulfill your orders and process payments.
    • To provide you with customer service.
    • To comply with legal requirements, such as responding to a subpoena or court order.

    We will not sell your personal information to third parties.

    1. Security

    We have implemented security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

    If you have any questions about security on our website, you can contact us at orders@dragondivide.com.


    Thank you for visiting Dragon Divide. We hope you have a pleasant shopping experience!