Shipping policy
Shipping Policy
Order Processing Time
All orders are processed/shipped within 24 hours (excluding weekends and holidays).
Orders placed on Friday after 12 PM USA Pacific Time or during the weekend will be shipped the following business day.
Please allow additional time for delivery during peak seasons.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery estimates are provided directly by the selected mail carrier (e.g., USPS, UPS, FedEx) and may vary based on your location and service type.
Delivery delays can occasionally occur due to weather, holidays, or carrier-related issues outside our control.
Shipment Confirmation & Tracking
You will receive a shipment confirmation email with a tracking number once your order has shipped.
Tracking information may take up to 24 hours to become active.
International Shipping
International customers are responsible for any customs fees, import taxes, or duties imposed by their country.
Damages and Lost Packages
Dragon Divide is not liable for products damaged or lost during shipping.
If you received your order damaged, please contact the shipping carrier to file a claim.
Keep all packaging materials and damaged items before filing your claim.
For assistance, you can contact us at orders@dragondivide.com with your order number and photos of the item.
Contact Us
If you have any questions about your shipment or need help tracking your order, please contact us at:
📧 orders@dragondivide.com
📦 www.dragondivide.com
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